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Privacy Policy

This Privacy Policy describes how Stemple Creek Ranch (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from stemplecreek.com (the "Site", "store") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected according to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access any Services.

SECTION 1 - WHAT INFORMATION DO WE COLLECT?

Information We Collect Directly from You

Information that you directly submit to us through our Services may include the following:

  • Basic contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, and security questions.
  • Shopping information, including the items you view, put in your cart or add to your wishlist.
  • Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some Services features may require you to provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address and other information regarding your interaction with the Services.

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Please remember that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or be unavailable. Additionally, blocking Cookies may only partially prevent how we share information with third parties, such as our advertising partners.

SECTION 2 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email marketing

We may send you emails about our store, new products and other updates with your permission.

SECTION 3 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@stemplecreek.com or mailing us at:
Stemple Creek Ranch
900 Burbank Lane
Petaluma, CA, 94952
United States

SMS Consent
By entering your phone number and submitting our SMS form, you consent to receive marketing text messages (such as promotion codes and cart reminders) from Stemple Creek Ranch at the number provided, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages.
SECTION 4 -CALIFORNIA PRIVACY NOTICE

This California Privacy Notice describes how we as a business collect, use, disclose, and otherwise process personal information of individual residents of the State of California within the scope of the California Consumer Privacy Act of 2018 ("CCPA").

Section 1 of our Privacy Policy sets out the categories of personal information we collect and process about you and the sources from which we obtain each type.

Under the CCPA, you have a right to know what and how we collect, use, and disclose your personal information over the prior 12 months. Upon verifiable request, we will provide you with the following information: 

  1. Specific pieces and categories of personal information we collect about you; 
  2. Categories of sources from which we collect personal information; 
  3. Our business purposes for collecting, using, or selling personal information; 
  4. Categories of third parties with which we share personal information; 
  5. Categories of personal information disclosed about you for a business purpose; and 
  6. If applicable, categories of personal information sold about you and the categories of third parties to which the personal information was sold. Please get in touch with us if you want to exercise your right to know.

You also have a right to request that we delete personal information, subject to certain exceptions. And you have the right to opt out of selling your personal information to third parties. If you would like to exercise your right to delete or right to opt-out, please get in touch with us.

We will not discriminate against you for your exercise of your CCPA rights. However, please note that in some instances, exercising a certain CCPA right may cause us to be unable to provide you with the Services any longer.

We will need to verify your identity before processing CCPA requests, which may require us to obtain additional information from you. We will use that information only to review and address your requests. We reserve the right to decline or limit requests in certain circumstances – for example when we cannot verify your identity or locate information in our systems or as otherwise permitted by applicable law.

In writing or through a power of attorney, you may designate an authorized agent to make requests on your behalf to exercise your CCPA rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.

SECTION 5 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 6 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies concerning the information we must provide them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

We use Google Analytics to help us understand how our customers use the Services. You can read more about how Google uses your Personal Information here: Google Privacy Policy.

You can also opt out of Google Analytics here: Google Opt Out

In particular, remember that certain providers may be located in or have facilities in a different jurisdiction than you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada, and your transaction is processed by a payment gateway in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 7 - SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. Credit card details are not stored on this website.

SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy anytime, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions And Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, contact our Privacy Compliance Officer at hello@stemplecreek.com or by mail at:

Stemple Creek Ranch
Re: Privacy Compliance Officer
P.O. Box 22
Tomales, CA 94971
United States